eke33 Privacy Policy

1. Introduction and Scope

eke33 is a mobile-first online gaming and betting platform dedicated to players in Bangladesh. We believe that maintaining the privacy of users' personal information is a fundamental right and the foundation of your trust in us.

This privacy policy ("Policy") explains what types of information eke33 collects, the purposes for which that information is used, who it may be shared with, and how you can maintain control over your information. This policy should be read together with our Terms and Conditions and Responsible Gaming policy.

You must be at least 21 years old and must read this policy carefully before creating an account on eke33. If you disagree with any term in this policy, please refrain from using our services.

2. Information We Collect

eke33 collects user information in various ways. The categories of information collected are described in detail below:

2.1 Registration and Identity Verification Information

When opening an account, you are required to provide the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• Mobile number (Bangladeshi number)
• Email address
• National ID number or passport number (where required)
• Address and district information

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history — deposit and withdrawal amounts, dates, and methods
• Wallet balance and bonus usage records

2.3 Automatically Collected Information

When you use eke33, certain information is automatically collected through technical means:

• IP address and device identification information
• Browser type, operating system, and device model
• Login time, session duration, and page visit history
• Cookie and local storage data
• Gaming activity — games played, bet amounts, win and loss records

2.4 Communication Information

When you contact our customer support team — via live chat or email — we retain a record of that conversation. This helps us improve the quality of our service.

3. Purposes for Using Information

Collected information is used for the following legitimate purposes:

eke33 never sells your personal information to third parties. Information is used only within the limits necessary for operating the service.

4. Disclosure and Sharing of Information with Third Parties

eke33 may share user information with third parties in the following limited circumstances:

4.1 Service Providers

Certain trusted technology service providers are engaged to operate our platform, such as payment processing partners and cybersecurity providers. These partners are given only the amount of information needed to complete their specific tasks. They are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

If disclosure of information is required due to a court order, government directive, or legal obligation, eke33 may do so in compliance with applicable law. In such cases, the principle of disclosing only the minimum necessary information is always followed.

4.3 Fraud and Security Prevention

Information necessary to detect and prevent account fraud, money laundering, or other illegal activities may be shared with relevant authorities.

4.4 What We Never Do

• Sell information to advertisers or data brokers
• Transfer information to third parties for marketing purposes without your consent
• Transfer information to geographically distant or unsecured servers

5. Data Security Measures

eke33 uses industry-standard technology and processes to keep your information secure:

• SSL Encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only its encrypted hash is kept.
• Two-Factor Authentication: Two-factor authentication is available for added account security.
• Access Controls: Only authorized staff, within the limits of their required duties, can access your information.
• Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified at an early stage.
• Data Backup: Information is stored in secure, regular backups.

However, we acknowledge that data transmission over the internet is not completely risk-free. You also have a responsibility to keep your account password confidential and not share your login details with others.

6. Cookies and Tracking Technologies

eke33 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, manage security tokens, and support the core functionality of the platform.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytics Cookies: Used to analyze patterns of site usage, which helps us improve our service.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

7. Data Retention Period

eke33 retains your information for the following periods:

• Active Account: Information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period due to legal, financial, and regulatory obligations.
• Transaction Records: Financial transaction information is retained for a defined period in accordance with legal requirements.
• Support Communications: Customer service records are kept for a reasonable period to ensure service quality.

Once the need to retain information has ended, it is deleted or de-identified through a secure process.

8. User Rights

As a user of eke33, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
• Right to Object: You may object to certain specific uses of your information.
• Data Portability: In certain circumstances, you may request your information in a structured and readable format.

To exercise any of the above rights, please contact our support team. We generally respond within 30 business days.

9. Privacy of Minors

eke33's services are strictly for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account creation.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that their child has registered on our platform, please contact us.

10. Responsible Gaming and Its Relationship with Your Data

We use data from your gaming activity for responsible gaming purposes. This includes:

• Identifying unusual gaming behaviour that may indicate problem gambling
• Implementing self-exclusion requests
• Enforcing deposit limits and time limits
• Advising users to seek support or take a break where necessary

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Changes to This Policy

eke33 may update this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page
• Send a notification of the changes to your registered email
• Ask for your consent to accept the updated policy at your next login

Continuing to use eke33 after changes have been made means you consent to the updated policy. If you do not agree to the updated policy, you have the right to close your account.

12. Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please contact us: